Choosing the right assembly equipment partner is crucial to achieving a seamless and efficient manufacturing process. At Orbitform, we prioritize customer success with collaboration, providing expert guidance from initial discussions to long-term equipment support. Whether you are investing in custom assembly equipment or optimizing an existing process, our team is here to ensure your journey is smooth and successful.
Phase 1: Defining Your Manufacturing Needs
Personalized Consultation with a Regional Sales Manager
Your journey begins with a customized consultation to ensure we fully understand your application, assembly requirements, and manufacturing goals. One of our Regional Sales Managers will visit your facility to:
Analyze your application and understand your challenges
Review part prints, specifications, and functional requirements
Clarify “what good looks like” for your project
Tour your facility to gain insight into your existing processes
Identify specific needs and improvement opportunities
If travel isn’t feasible in a timely matter, we leverage virtual meetings and secure file sharing to gather essential details. For more insight into what helps us provide an accurate quote, check out this blog.
Validating Your Process in Our Solutions Lab
Before finalizing your solution, we conduct comprehensive testing to validate the assembly process. In our Solutions Lab, we:
Assemble sample parts to confirm or refine the process
Develop tool geometry to align with the part functional or aesthetic requirements
Determine forming forces to size the appropriate equipment
Establish assembly process parameters to ensure parts are processed within acceptable limits
Offer suggested product design changes as needed (and if possible) to ensure process and product alignment
Create prototype parts for further evaluation
We encourage customers to visit our facility and participate in testing. Your presence allows for real-time feedback, a deeper understanding of our capabilities, and productive discussions about your application.
Collaborative Engineering Review
Once testing is complete, our Regional Sales Managers, Lab Technicians, and Applications Engineers collaborate to:
Refine the application approach
Evaluate potential equipment concepts to select the best fit
Develop a detailed equipment quote and equipment concept based on our analysis
Our Regional Sales Managers will then present our proposal to confirm it satisfies your application and budget requirements. Multiple engagements may occur, based on the complexity of the application, to ensure alignment with your needs and achieve buy-in from all sides.
Phase 2: Engineering & Building Your Equipment
Dedicated Project Management & Transparent Communication
After placing an order, you’ll be assigned a dedicated Project Manager to ensure your equipment is designed and built on time and to specification. Your Project Manager will be your main point of contact and guide you through the process.
Project Kickoff Meeting – Discuss the project requirements, verify the ordered content, identify key milestones, and align expectations on machine acceptance.
Design Approval Meeting – Review the proposed equipment design to ensure it meets specifications before manufacturing begins.
Production Updates – Your Project Manager will keep you informed as your equipment moves through production, ensuring transparency and readiness for the next steps. Our goal is to never allow you to wonder what the status of your project is.
Equipment Run-Off (On-Site or Virtual)
Before shipment, we conduct an Equipment Run-Off to ensure your custom assembly equipment meets all specifications and performs as expected. Read more about the benefits of being on-site for this process in this blog. During the Equipment Run-Off, you’ll have the opportunity to:
Validate Equipment Functionality – Ensure specifications are met and performance is optimized. This includes cycle time, part quality, safety, and ergonomics.
Participate in Hands-On Testing – Your engineers, operators, and maintenance team can run sample parts to assess the equipment.
Receive In-Depth Training – Our Project Managers provide hands-on guidance for equipment operation, troubleshooting, and maintenance.
Meet the Equipment Support Team – Establish connections with our Service Manager and Spare Parts & Tooling team for future support. This includes reviewing your machine’s recommended spare parts list, preventative maintenance schedule, and troubleshooting guide.
Enhance Collaboration – Address questions and concerns in real-time, fostering an effective partnership.
If an in-person visit isn’t possible, we can execute a virtual run-off or provide detailed videos and images for final approval before shipment.
Phase 3: Seamless Installation & Ongoing Support
Installation Support & Start-Up Assistance
While our equipment is designed for seamless integration, we offer additional installation support to:
Ensure proper machine setup
Train staff on equipment operation, tooling replacement, and preventative maintenance
Support a short production run for final acceptance
Proactive Equipment Support Team
Our commitment doesn’t end at delivery. Orbitform’s Equipment Support Team provides:
Spare Parts & Tooling Planning – A curated list of high-wear and perishable parts to minimize downtime.
Ongoing Training & Education – In-depth operator and maintenance training during run-off or on-site.
Advanced Installation Support – Assistance for highly automated or complex systems.
Custom Tooling Solutions – Engineering modifications to enhance performance.
Preventative Maintenance Programs – Scheduled maintenance plans and service contracts to extend equipment life.
Rapid Response for Service Needs – Prompt support for both warranty and non-warranty issues.
Tooling Optimization & Enhancements – Custom modifications such as material changes, coatings, or design upgrades.
One-Year Warranty Coverage – Protection on new and Factory Remanufactured Equipment for peace of mind.
Ongoing Follow-Up Support
Our Regional Sales Managers and Equipment Support Team are always available for ongoing support. This includes the above service options, but we also frequently offer to check in on our customers when our team is traveling. We take pride in our equipment solutions and proactively seek feedback.
Orbitform: A Trusted Partner for Your Manufacturing Success
At Orbitform, we go beyond providing assembly equipment—we build partnerships that drive manufacturing success. From your first conversation with us to ongoing equipment support years after installation, we are committed to delivering reliable solutions and expert guidance. When you choose Orbitform, you’re not just investing in equipment; you’re gaining a team dedicated to your long-term success.
Ready to optimize your assembly process? Contact Orbitform today to discuss your manufacturing needs and request a consultation!