At Orbitform, our commitment to supporting manufacturers goes beyond just supplying high-quality assembly equipment. Our Regional Sales Managers travel nationwide to meet face-to-face with engineers, discussing their unique challenges and exploring ways we can help, including to improve assembly equipment and operator safety. Recently, this hands-on approach enabled us to make a significant impact for a manufacturer with an urgent need.

The Challenge: Downtime, Safety Concerns, and Limited Solutions for Impact Riveters

One of our Regional Sales Managers visited a manufacturer that had several impact riveters that they inherited from a company acquisition. Unfortunately, half of these machines were down, awaiting specialized tooling repairs—a lengthy delay that impacted their production schedule.

Not only were they dealing with downtime, but the existing machines also lacked modern safety features, creating an unsafe work environment for operators. Due to complex part clearances, the customer found that most standard machine safety options would not work with their setup. They needed a solution that was fast, reliable, and designed with operator safety in mind.

Our Solution: Fast Delivery and Enhanced Safety Features with Jaw-Lowering Safety Device

After assessing their needs, we proposed a solution tailored to their specific challenges: two Orbitform Factory Remanufactured Impact Riveting machines equipped with our Jaw-Lowering Safety Device. This feature provides enhanced operator safety, meeting industry standards and fitting within the tight clearances of their parts. With our quoted delivery timeline, we could provide these new machines within the same time frame it would have taken for them to receive tooling to repair their old equipment.

The Outcome: Increased Production Efficiency and Improved Operator Safety

In the end, we delivered two fully operational, safe, and reliable machines, reducing downtime and improving workplace safety—before the tooling for their old machines would have even arrived. By actively listening to their needs and offering a solution tailored to their situation, we proved that Orbitform is more than just a supplier; we’re a trusted partner committed to helping manufacturers succeed.

Building Partnerships Through Face-to-Face Connections

This success story highlights why we value face-to-face interactions. In an era where remote communication is the norm, our Regional Sales Managers continue to visit facilities to understand firsthand the challenges engineers and manufacturers face. Without this visit, the customer’s equipment issues might have remained unresolved, and they wouldn’t have experienced the value of Orbitform’s assembly equipment solutions firsthand.

At Orbitform, we believe in going the extra mile to provide manufacturers with reliable, safe, and tailored solutions. Whether it’s a quick turnaround on new machines or enhancing operator safety, we’re here to help keep production lines running smoothly and safely. Contact us today to discuss how we could improve your assembly operations.