As we all continue to push through these uncertain times, there is one thing that Orbitform has never been more sure of: we are going to continue to support our customers just as we’ve always done. While some companies continue to struggle, we are doing everything we can to understand and abide by the new health standards set forth by MIOSHA and the CDC, while still supporting manufacturers worldwide.
Support through the pandemic
Our Sales, Engineering, Applications, and Project Management teams are rotating between remote and in-office work as needed, but are always available via phone, email, or video conferencing to discuss your current and future assembly needs. Our builders and staff on-site are following social distancing guidelines, mask protocols, and engaging in daily self-evaluations and check ins, to ensure we all stay safe and ready to support your efforts. We are leveraging every technology available to support your assembly equipment needs from concept to installation.
Support after installation:
As always, our team stands ready to continue to support every customer through the entire process, even after shipment and installation.
Our Sales and Service teams keep track of your important production dates to allow for valuable follow ups. We check in regularly to ensure that your equipment is functioning properly and delivering the desired outcome.
Orbitform also has an in-house Spare Parts and Tooling department ready to support all your parts and tooling needs. They provide a recommended spare parts list with each machine so that you can ensure you have parts on hand to minimize any downtime. By partnering with our in-house engineers and machine shop, we can also provide tooling for non-Orbitform equipment through reverse engineering to meet all your parts and tooling needs. Our newest rapid quote tool on our website allows you to get your parts and tooling quotes within two hours.
Beyond regular check-ins, our Service team is available to support your equipment with reactive, preventative, and proactive maintenance. Available via phone, email, and video conference, we are ready to support your immediate service needs with urgency as they arrive. We also provide on-site analysis and work with your team to provide an efficient and valuable proactive and preventative maintenance schedule.
When you find that your equipment no longer fits your changing needs, we can also provide support. If your equipment is sitting idle or your production needs change, our Engineering team can evaluate your project and find a solution to fit your new requirements. Whether that be a simple retool or a reengineered solution, our team stands ready to support you.
The world is changing, we are adapting
The current state of the world is changing every day. Adaptability is the key to perseverance. At Orbitform, we are holding strong to our purpose – to deliver security to our employees and customers. This means adapting and finding new ways to continue to support our customers. Regardless of what tomorrow brings, Orbitform is here to support you, whatever your needs may be. Contact us today to discuss your assembly equipment.